Return and Exchange Policy within Yemen

Allowed Return Period: 3 days from the date of receiving the order
Headquarters: Yemen - Sana'a - Al-Qahira Street

Terms and Conditions for Returns and Exchanges

At Kanan Abaya, we are committed to your complete satisfaction, and therefore we offer you the following return and exchange policy:

General Conditions:

• The product must be in its original, unused condition.

• All original product tags and packaging must be preserved.

• Returns must be made within 3 days only from the order receipt date.

• The original invoice or proof of purchase must be provided.

Eligible Products for Return:

• Abayas with manufacturing defects.

• Products that differ from the specifications mentioned on the website.

• Errors in type, color, or size.

Non-Returnable Products:

• Products that are used, washed, or altered.

• Products of a personal nature that cannot be resold.

• Products damaged due to incorrect use by the customer.

• Products from which the original tags or labels have been removed.

Return Process Steps:

1. Contact Us:
   Call us at [+967770475000] within 3 days of receiving the order.

2. Return the Product:
   You can return the product to our address:
   Yemen - Sana'a - Al-Qahira Street

3. Product Inspection:
   We will inspect the product within 24-48 hours of receiving it.

4. Approval and Processing:

   • If approved: Option to exchange the product or refund the amount.

   • If rejected: The product will be returned to the customer at their expense.

Costs and Financial Terms:

• Return due to defect or store error:
  We bear all shipping costs and provide a full refund.

• Return at customer's request (without defects):
  The customer bears only the return shipping costs.

• Refund method:
  Same as the original payment method within 1-5 business days.

Special Exceptions:

• Seasonal products and offers:
  May have specific return conditions announced at the time of the offer.

• Products purchased during promotions and discounts:
  Subject to the return conditions announced at the time of purchase.

Contact Us for Return Inquiries:

For any inquiries regarding returns and exchanges, please contact us via:

• Phone: [+967770475000]

• Address: Yemen - Sana'a - Al-Qahira Street

• Website: www.kenanabaya.com

Working Hours: 24/7